CONNECTED DIGITAL CAPABILITY

Cost Per Order (CPO)

Understand and improve the marketing cost required to generate a confirmed customer order.

WHY IT MATTERS

Reduce the cost of each
confirmed customer order.

CONNECTED DELIVERYPlan → Create → Activate → Improve

Cost Per Order (CPO) supported by relevant DigiSoft Nexus specialists.

Clear ownershipUseful evidence

CPO becomes actionable when order value, cancellations, returns, discounts and fulfilment costs are visible. We help commerce teams connect marketing spend with confirmed order economics and identify the journey stage that needs attention.

Discuss Cost Per Order (CPO)
WHAT THE ENGAGEMENT CAN INCLUDE

Practical delivery.
Visible responsibilities.

Scope is adapted to your current capability, objective, timeline and available data.

01

Order-economics baseline

Defined with the evidence, owner and decision required at this stage.

02

Attribution and confirmation rules

Defined with the evidence, owner and decision required at this stage.

03

Campaign and catalogue segmentation

Defined with the evidence, owner and decision required at this stage.

04

Conversion-rate improvement

Defined with the evidence, owner and decision required at this stage.

05

Cancellation and return analysis

Defined with the evidence, owner and decision required at this stage.

06

CPO and contribution reporting

Defined with the evidence, owner and decision required at this stage.

3connected
outcomes
WHAT BETTER LOOKS LIKE

Designed around
the next useful action.

CPO becomes actionable when order value, cancellations, returns, discounts and fulfilment costs are visible. We help commerce teams connect marketing spend with confirmed order economics and identify the journey stage that needs attention.

  • Acquisition costs reflect confirmed ordersMeasured with context and improved through structured learning.
  • Product and channel differences become visibleMeasured with context and improved through structured learning.
  • Marketing decisions respect marginMeasured with context and improved through structured learning.
Explore related thinking
LET’S BUILD MEANINGFUL MOMENTUM

Your next growth opportunity deserves a connected team.

Bring us the ambition. We will connect strategy, creative, media, technology and talent around it.

Plan a conversation