Privacy Policy

Privacy Policy

1. Who is responsible for the information

DigiSoft Nexus, operating from MGF Metropolitan Mall, Sector 25, Gurugram, Haryana 122009, determines how information collected through this website is used for enquiries, communication and service delivery. Privacy questions may be sent to Info@digisoftnexus.com or raised by telephone at +91 93109 73000.

2. Information we collect

We may collect your name, business email, telephone number, company, service interest, budget range, message, newsletter preference and any information you voluntarily include in an enquiry. Our systems may also process IP address, browser and device information, referring page, pages visited, campaign parameters, consent choices and security logs.

3. How information is collected

Information is collected when you submit a form, subscribe to updates, email or call us, interact with our website, or work with us on an agreed project. We may also receive business contact details from a colleague, referral partner or public professional source where there is a relevant and lawful business reason to contact you.

4. Why we use information

• Respond to enquiries and recommend an appropriate next step.
• Prepare proposals, administer projects and maintain client records.
• Send requested updates or marketing communication where permission or another valid basis applies.
• Measure website usefulness, campaign attribution and service demand.
• Protect forms, accounts, content and infrastructure from abuse or unauthorised access.
• Meet accounting, contractual and legal obligations and resolve disputes.

5. Consent and communication choices

Submitting an enquiry allows us to use the supplied details to respond and continue that conversation. Optional marketing communication is separate from essential project or service messages. You can unsubscribe using the link in an email or contact us directly. Withdrawing marketing permission does not remove records we must retain for an existing contract, legal obligation, security or dispute.

6. Cookies and analytics

The website may use essential storage for security, sessions, form operation and preference handling. Analytics or advertising technologies may be used only according to the consent approach presented on the live website and the settings of the relevant provider. Browser controls can restrict cookies, although some website functions may then work differently.

7. Sharing and service providers

We do not sell personal information. We may share only the information needed with hosting, email, analytics, CRM, security, payment, professional-adviser or specialist delivery providers acting for a defined purpose. Information may also be disclosed when required by law, to protect rights or safety, or as part of a legitimate business restructuring with appropriate confidentiality.

8. International processing

Some technology providers may process information outside India. Where that occurs, we select providers with appropriate contractual and security commitments and consider applicable restrictions on cross-border processing.

9. Retention

Unsuccessful or inactive enquiry records are reviewed and ordinarily removed or anonymised when no longer useful for the stated purpose, subject to security, legal and dispute needs. Client, billing and contractual records may be retained for the period required by law or legitimate business recordkeeping. Newsletter records are retained until you unsubscribe, after which limited suppression information may be kept to respect that choice.

10. Security

We use proportionate administrative and technical measures such as access controls, password hashing, transport encryption where available, software updates, backups and restricted administrative areas. No internet transmission or storage system can be guaranteed completely secure, so we also limit collection and access to what is needed.

11. Your requests

Subject to applicable law and appropriate identity verification, you may ask what information we hold about you, request correction or deletion, withdraw consent, object to certain processing or raise a grievance. We will respond within a reasonable period and explain when a legal or operational exception applies.

12. Children

This business website is not directed to children and we do not knowingly seek personal information from anyone under 18 through its enquiry or newsletter forms. A parent or guardian who believes a child submitted information may contact us for review.

13. External websites

Links to social networks, inventory platforms, maps and other third-party websites are governed by those services' own privacy practices. Review their notices before submitting information to them.

14. Policy changes and contact

We may update this policy when website functions, providers or legal requirements change. The effective date above identifies the current version. Contact DigiSoft Nexus at MGF Metropolitan Mall, Sector 25, Gurugram, Haryana 122009, call +91 93109 73000 or email Info@digisoftnexus.com with a privacy question or request.